ServiceNow Solutions Consultant

Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organizations accelerate their digital journey to modernize their business and maximize the value of technology. Insight’s technical expertise spans cloud and edge-based transformation solutions, with global scale and optimization built on 33+ years of deep partnerships with the world’s leading and emerging technology providers.

In 2024, Insight had revenues of US$ 8.7 billion, and over 14,000 employees. It has a US$1.7 billion services business, bolstered by recent acquisitions in cloud, CRM, software engineering, and business consulting. In EMEA, Insight operates in Austria, Belgium, Bulgaria, France, Germany, Ireland, Italy, Moldova, Netherlands, Sweden, Romani, Saudi Arabia, Spain, Switzerland, UK, Ukraine, and United Arab Emirates.

Insight Consultancy Practice was formed in 2025 and is headed up by Glenn Ballard, CEO.

The Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow solutions based on best practices with the goal of accelerating and driving customer business outcomes. The role requires business acumen in the technology along with deep product expertise, to solve the most relevant customer challenges, providing support, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow.

Key duties and responsibilities

• Serve as a key technical advisor and advocate, scoping and delivering proof of concepts on engagements to validate the practicality and effectiveness of solutions.
• Design and deliver ServiceNow solutions designed for long-term success and following ServiceNow technical standards and leading practices.
• Lead technical discovery sessions, thoroughly understand complex data integration challenges and requirements, and translate them into effective ServiceNow-based solutions.
• Closely collaborate with sales, products, engineering and delivery teams to ensure comprehensive solution alignment and successful project execution.
• Responding to request for information/proposal documents, contributing to the company's competitive bidding processes. Effectively driving sales targets with tailored solutions.
• Keeping up to date with the latest product developments on ServiceNow, Data Fabric, NowAssist, Agentic AI, and maintaining a keen understanding of the competitive landscape.

Desirable skills

• Strong technical background with data ingestion tools, ETL processes, data modelling, storage solutions (relational and NoSQL databases), and analytics platforms.
• Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies.
• Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, AngularJS, ReactJS, HTML5, CSS, SQL, Python, or equivalent.
• Experience with low-code/no-code application development platforms; familiarity with ServiceNow platform is strongly preferred.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modelling aids conducting solutions presentations and obtaining customer acceptance to solution designs
• Exceptional stakeholder management skills, able to influence and consult senior leaders, engaging a diverse persona ranging from technical teams to executive-level decision-makers.

About Insight:

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.

Application Details:

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.