VP Services Delivery

Role: Services Delivery Executive

Role Summary:

Insight US Services is seeking a senior Delivery Leader to oversee the delivery capability across the services account landscape. Role will report centrally to the President of Solutions and support the full Services account portfolio.

Responsibilities include:

• Develop and execute a centralized services delivery structure and organization to achieve revenue and profitability targets
• Monitor services account delivery portfolio and ensure that projects are on track and completed on time and according to scope specifications.
• Coordinate with account and project leaders to intervene when delivery quality and timelines are at risk and develop a plan and approach for improvement
• Track and measure actuals to budget on accounts on delivery variance (DVI) and coordinate with account and project leaders on improvement plans
• Develop and professionalize consistent methodology to drive quality of delivery and profitability levers for the portfolio
• Design and build out delivery center concept and scale accordingly
• Implement account based delivery reviews and contribution margin improvement plans where applicable
• Develop/evolve and implement varied deliverable models for solutions to drive efficiency and profitability across engagements - such as use of offshore, near shore, and early career talent

Requirements and Qualifications

• 20+ years project management and delivery experience
• 5+ years recent Professional Services experience
• Experience running a dynamic services account(s) and/or practice including offshore services
• Strong computer and software development skills
• Excellent organizational and problem-solving abilities
• Familiarity with both the Waterfall and Agile development models
• Experience with project management software, such as Jira
• A bachelor's degree in a computer or business field