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Client Returns Associate

Worthington, OH, US

Requisition Number: 83349 

As a Client Returns Advocate at Insight, you’ll serve as the primary point of contact for all client return requests, assisting both internal and external clients with their requests via the phone, E-mail and IM and utilize Insight’s internal systems.  You’ll need to interact cross functionally with various internal Insight departments and third-party vendors.  

What you’ll do at Insight:   

  • Work with a team to process inbound returns, contacting internal and external stakeholders as needed. To do so, you’ll work with sales and vendors via e-mail and IM when issues arise and work to resolve.
  • Verify that part numbers and serial numbers are correct
  • Follow up on all pending return issues on a regular basis, partnering closely with sales teams and clients. 
  • Maintain all incoming e-mails and provide responses by end of each day and follow-up on any pending issues.  
  • Answer all incoming calls presented, return requests and or transfer to correct department. 

What you’ll need to join Insight:  

  • High School diploma or equivalent. Two year degree preferred, but not required or 1 year returns/ customer service experience or equivalent combination of education and experience. 
  • Customer service skills a must along with excellent oral/written communication.  
  • Computer hardware/software knowledge and/or industry knowledge strongly preferred.  
  • Detail oriented, self-motivated, connects well and can communicate clearly with Insight's sales force and clients, has excellent time management and problem solving skills, proactively follows-up and is capable of working independently with minimal direction. 

Physical Demands: 

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


  • While performing the duties of this job, the employee is regularly required to, stand, sit, walk, talk, hear, and operate a computer, telephone, keyboard; reach, stoop and kneel to handle material handling equipment 
  • Specific vision abilities required by this job include close vision requirements due to computer work. 
  • Light to moderate lifting is required - able to lift up to 50 lbs. consistently. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Worthington || Ohio (US-OH) || United States (US) || None || None || US - Worthington, OH ||

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Developer, Supply, Procurement, Cloud, Data Center, Technology, Operations

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