Sales Operations Manager

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformation for tomorrow. 

Sales Operations is a critical enabler of Insight’s commercial performance. The function drives efficiency, scalability, and data-driven decision-making across the sales organisation by optimising processes, systems, and governance. 

The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting, and continuous process improvement. 

Key Responsibilities 

• Forecasting & Pipeline Management 

• Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings 

• Monitor pipeline health and conversion trends; proactively identify risks and opportunities 

• Performance Management & Analytics 

• Analyse sales performance metrics and deliver actionable insights to Sales Directors 

• Develop and maintain reporting packs, including QBRs, dashboards, and executive summaries 

• Support resource allocation and territory optimisation through data-driven recommendations 

• Planning & Governance 

• Support annual planning, quota setting, and target allocation 

• Drive account planning discipline and execution in partnership with sales leadership 

• Provide forward-looking insights for budgeting and operational planning cycles 

• Data & Systems Ownership 

• Ensure data integrity across CRM and ERP systems to enable accurate reporting and forecasting 

• Oversee system adoption, usage standards, and continuous process optimisation 

• Manage and resolve sales operations workflow issues and escalations 

• Process Optimisation 

• Identify inefficiencies across the sales lifecycle and implement scalable, standardised processes 

• Drive operational excellence initiatives across the region (e.g., EMEA alignment) 

• Establish and enforce best practices for deal management, renewals, and pipeline hygiene 

• Leadership & Stakeholder Engagement 

• Partner with Sales Directors/Managers to drive execution against strategic priorities 

• Influence senior stakeholders through data-backed insights and recommendations 

• Lead and develop a high-performing sales operations capability 

Qualifications & Experience 

• Strong experience in Sales Operations, Revenue Operations, or commercial strategy roles 

• Advanced proficiency in CRM/ERP systems and Microsoft Office (especially Excel) 

• Strong analytical capability with experience translating data into business impact 

• Proven ability to operate in a fast-paced, deadline-driven environment with high attention to detail 

• Excellent stakeholder management skills, with the ability to influence senior leadership